Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• The return request is made within 7 days of receiving the order.
• The item is unused, unworn, and in its original packaging with all tags attached.
• The item is not a final sale, clearance, or customized item (these are non-returnable).

2. How to Request a Return

• Contact us at gearupmobile@outlook.com with your order number and reason for return.
• We will review your request and provide instructions for returning the item.
• Once we receive and inspect the item, we will process your refund or store credit within 5-7 business days.

3. Return Shipping

• For defective, damaged, or incorrect items, we will cover the return shipping cost.
• For change-of-mind or size-related returns, the customer is responsible for return shipping fees.

4. Refund Process

• Once the returned item is received and approved, refunds will be issued to the original payment method within 5-7 business days.
• Shipping fees and any applicable handling charges are non-refundable.
• If preferred, a store credit can be issued instead of a refund.

5. Non-Returnable Items

We do not accept returns for:

• Worn, washed, or damaged items.
• Clearance, promotional, or final-sale items.
• Customized or personalized shoes.

6. Contact Us

For any return-related inquiries, please email us at gearupmobile@outlook.com.